Backlog Realities
EN | 1.5 min It can be challenging for an independent agency like the Canadian Transportation Agency (CTA) to manage public perception of performance in… Read More »Backlog Realities
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Ombuds
Supporting Complaints
EN | 1 min On November 13, 2025, Ontario’s school boards were each tasked with creating a Student and Family Support Office. These new Offices… Read More »Supporting Complaints
Battling a Complaint Backlog
EN | 1 min Backlog! A word that can call up a range of emotions: frustration, worry, shame, or anger. Backlogs become a reality when… Read More »Battling a Complaint Backlog
Fair Comment | Un Mot, Équité
EN & FR | 1 min Who’s to say what’s fair? Many times, that responsibility falls to the Ombuds. Ombuds live and breathe conflict resolution… Read More »Fair Comment | Un Mot, Équité
How do Higher Ed institutions value Ombuds?
EN | 2 min For this post, I looked for examples of institutional responses to annual reports that might refer to any of the ombuds… Read More »How do Higher Ed institutions value Ombuds?
Value by connecting Ombuds SOP to institutional commitments
EN | 2 min Ombuds adhere to professional standards of practice (ACCUO Standards of Practice: independent, impartial, confidential, accessible; IOA Standards of Practice: independent, impartial/neutral,… Read More »Value by connecting Ombuds SOP to institutional commitments
Valuing Ombuds: The challenge
EN | 2 min Ombuds provide a high-value service within universities and colleges. While value has been a topic of conversation among higher education ombuds… Read More »Valuing Ombuds: The challenge
2021/22 Higher Ed complaints trends – Part 2
EN | 1 min As we noted in Part 1, ombuds play a key role in helping identify trends on campus and across higher education.… Read More »2021/22 Higher Ed complaints trends – Part 2
2021/22 Higher Ed complaints trends – Part 1
EN | 2 min An important part of the work of a higher education ombuds is identifying trends, so individuals and institutions can actively take… Read More »2021/22 Higher Ed complaints trends – Part 1
Évitez le “Zoom fatigue”! Ombuds et médiateur
FR & EN | 2 min “Zoom fatigue” = l’épuisement professionnel lié à la surutilisation des plates-formes de visioconférence. Votre cerveau s’embrouille lors d’une énième… Read More »Évitez le “Zoom fatigue”! Ombuds et médiateur
The right outreach for a “when things go wrong” service
EN | 2 min read By mid-October the excitement of back-to-campus orientation events has faded and mid-terms are approaching. Late Fall is the right time… Read More »The right outreach for a “when things go wrong” service
La rencontre des Ombuds/ Where ombuds meet 2021
FR & EN | 1 min ENOHE / AOUCC Conference virtuelle du 21 et 22 septembre 2021 La conférence virtuelle de ENOHE /AOUCC a su… Read More »La rencontre des Ombuds/ Where ombuds meet 2021