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Fair, Equitable, Effective

We help organizations manage conflicts and complaints. People, processes, policies – we understand the importance of fair, equitable, and effective solutions.

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Our Services

WE HELP MANAGE RISK
Ombuds Services
Independent and impartial ombudman services help organizations identify and fairly resolve individual and systemic concerns. We have experience setting up new ombuds offices and we offer part-time / fractional ombuds services.
Consulting | Independent Reviews
An organizational review can identify ways to improve policies and processes to ensure timely, fair, and effective complaint management. We can conduct an independent review of your ombuds office or complaints handling process or consult on challenging issues such as case or complaint backlogs.
Training
Customized training builds skills and confidence in fair decision-making and effective complaint handling. To learn more, visit: Training & Workshops.
Mediation | Coaching
Mediation, conflict coaching, and facilitation are effective ways to resolve complex issues with a focus on respect and restoration. Contact us to learn more or to book a mediation or other appropriate dispute resolution (ADR) service.

About Us

WE ARE ADVOCATES FOR FAIRNESS

Julie Boncompain
B.A., LL.B.

Brent Epperson
M.P.A., Ph.D.

Heather McGhee Peggs
B.A., LL.B.

Since 2020, JustEquitable has provided clients with customized, cost-effective, and bilingual conflict and complaint management solutions. We are ombuds with expertise in dispute resolution across the healthcare, higher education, and private sectors.

We help organizations improve complaint handling systems and deliver fair, timely, and effective resolutions. As experienced complaint consultants and ombuds, we support organizations facing resource constraints, complex caseloads, complaint backlogs or systemic delays.

We are honoured to serve as the ombudsman team for the National Capital Commission (NCC) and the Canadian Ski Instructors’ Alliance (CSIA), and to have worked with CPA Canada, the Canadian Association for Snowboard Instructors (CASI), the Canadian Association for Graduate Studies (CAGS), the University of Regina, and CISSS (Quebec – Centres intégrés de santé et de services sociaux). 

Read our BLOG or see our recent PUBLICATIONS to learn more about our work.

Contact Us

Our accessible services are available in French and English. We provide services online and in person across Canada (Toronto, Montreal, Ottawa) and internationally.

EMAIL US TODAY!
info[at]justequitable.ca

©JustEquitable Inc., 2025