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Fair, Equitable, Collaborative

We help institutions, organisations, and associations manage complex conflicts and complaints earlier and more effectively. People, processes, policies – we understand the importance of fair, equitable, and sustainable solutions.

Our Services

Independent Evaluations
An external review, audit, or assessment will identify opportunities to reform or redesign existing dispute resolution processes or strengthen an ombuds office or complaints-handling service.
Outsourced Ombuds Services
Part-time, temporary or full-time – we provide confidential, impartial, and independent ombuds services (e.g., conflict coaching, investigation, identification of systemic issues, annual reporting, and practical recommendations – using an administrative fairness lens).
Consulting & Strategic Guidance
Dealing with the impact of a workplace incident or wanting to develop in-house capacity to prevent and effectively manage conflict? From customized workshops and training to building your own in-house ombuds service, we help you to find the right solutions for the right problems.
Mediation & Neutral Intervention
We can help to resolve individual issues through impartial third-party interventions, including: investigation, mediation, or meeting facilitation. The principles of equity, respect, and restoration consistently guide our work.

About Us


Julie Boncompain
B.A., LL.B.

Brent Epperson
M.P.A., Ph.D.

Heather McGhee Peggs
B.A., LL.B. (Of Counsel)

We are dispute resolution professionals with combined ~50 years of conflict management and ombuds experience, who are committed to cultivating fair, inclusive, equitable, respectful, and vibrant institutional spaces. We adhere to the Standards of Practice set out by the International Ombuds Association (IOA)and the Association of Canadian College & University Ombudspersons (ACCUO). Some of our past/present clients include CPA Canada and Centres intégrés de santé et de services sociaux (CISSS).

Respected colleagues, we came together in 2020 to provide universities, colleges, private educational institutions, associations, research institutes, and Cégeps with a wide range of customised solutions to address concerns. We have expertise in a range of dispute resolution strategies and ADR approaches (e.g. mediation, restorative practices, shuttle diplomacy, and fairness investigations). We work with you to prevent, manage, and resolve issues.

Contact Us

Our accessible services are available in Canada and internationally, in person or remote. We offer all services in French and English.  Email us ( to arrange an initial consultation to learn more about how we can help.

Please do not provide confidential details about any issues in your initial email.

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