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Fair, Equitable, Collaborative

We help institutions, organisations, and associations manage complex conflicts and complaints earlier and more effectively. People, processes, policies – we understand the importance of fair, equitable, and sustainable solutions.

Our Services

Audits & Assessments
We provide independent, external, organisational assessments from front-line staff to leadership to help reform or redesign existing dispute resolution processes and systems. We can audit your conflict management or ombuds service (structure, governance, activities, outcomes) to identify strengths and opportunities.
Ombuds Services
We provide confidential, impartial, and independent complaint intake, conflict coaching, issue review, investigation, reporting, and recommendations using an administrative fairness lens. We work with you to define the right scope for your in-house or outsourced (external) ombuds office (contract, part-time, or as needed).
Consulting & Strategic Guidance
We can help implement recommendations and prevent future conflict after a workplace incident, external review, or investigation. We provide input on fair practices and conflict prevention for strategic planning and to develop in-house capacity to manage conflict.  We can talk to your group about best practices in corporate dispute management.
Neutral Intervention & Training
We can help to resolve individual issues through impartial third-party interventions, including: investigation, mediation, or meeting facilitation. The principles of equity, respect, and restoration consistently guide our work. We run relevant and customised workshops and training sessions on topics such as effective conflict resolution, communication, equitable conflict management, and fair decision-making.

About Us


Julie Boncompain
B.A., LL.B.

Brent Epperson
M.P.A., Ph.D.

Heather McGhee Peggs
B.A., LL.B. (Of Counsel)

We are dispute resolution professionals with combined ~50 years of conflict management and ombuds experience, who are committed to cultivating fair, inclusive, equitable, respectful, and vibrant institutional spaces. We adhere to the Standards of Practice set out by the International Ombuds Association (IOA)and the Association of Canadian College & University Ombudspersons (ACCUO).

Respected colleagues, we came together in 2020 to provide universities, colleges, private educational institutions, associations, research institutes, and Cégeps with a wide range of customised solutions to address concerns, including online support through training, process improvement, and program development. Some of our clients include CPA Canada and Centres intégrés de santé et de services sociaux (CISSS).

We have expertise in a range of dispute resolution strategies and ADR approaches (e.g. mediation, restorative practices, shuttle diplomacy, and fairness investigations). We work with you to prevent, manage, and resolve issues. We can quickly and accurately identify issues and systemic patterns, and our recommendations ensure the right fit for the right problem. 

Contact Us

Our accessible services are available in Canada and internationally, in person or remote. We offer all services in French and English.  Email us ( to arrange an initial consultation to learn more about how we can help.

Please do not provide confidential details about any issues in your initial email.

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