EN | 1 min As we noted last week, ombuds play a key role in helping identify trends on campus and across higher education. In addition to COVID19-related complaints, we are observing a trend in students articulating equity-related concerns. Here… Read More »What complaints are trending in HE? Part 2
EN | 2 min An important part of the work of a higher education ombuds is identifying trends, so individuals and institutions can actively take steps to prevent or manage key issues. Not surprisingly, COVID19 has made a huge impact… Read More »What complaints are trending in HE? Part 1
FR & EN | 2 min “Zoom fatigue” = l’épuisement professionnel lié à la surutilisation des plates-formes de visioconférence. Votre cerveau s’embrouille lors d’une énième visioconférence. Vous ne suivez plus la conversation de vos clients, ne décodez plus leurs réactions… Read More »Évitez le “Zoom fatigue”! Ombuds et médiateur
EN | 2 min read By mid-October the excitement of back-to-campus 2021 orientation events has faded and mid-terms are approaching. Now is the right time to get students thinking about where to get support for resolving complaints and concerns. Consider… Read More »The right advertising for a “when things go wrong” service
FR & EN | 1 min ENOHE / AOUCC Conference virtuelle du 21 et 22 septembre 2021 La conférence virtuelle de ENOHE /AOUCC a su regrouper des ombudsman des quatre coins du monde en leur proposant des séances interactives et… Read More »La rencontre des Ombuds/ Where ombuds meet
EN | 2 min For this post, I looked for examples of institutional responses to annual reports that might refer to any of the ombuds standards of practice (independent, impartial/neutral, confidential, accessible, informal), guiding principles (fairness, equity, respect), or mention… Read More »Valuing Ombuds 3: What do HE institutions value?
EN | 2 min Ombuds adhere to professional standards of practice (ACCUO Standards of Practice: independent, impartial, confidential, accessible; IOA Standards of Practice: independent, impartial/neutral, confidential, informal). One way to articulate ombuds value is to connect the ombuds standards of… Read More »Valuing Ombuds 2: Standards of Practice & Ombuds Essential Elements
EN | 2 min Ombuds provide a high-value service within universities and colleges. While value has been a topic of conversation among higher education ombuds for a long time, as well as a key consideration in writing annual reports and… Read More »Valuing Ombuds 1: The challenge
EN & FR | 1 min Who’s to say what’s fair? Many times, that responsibility falls to an Ombuds (aka. Ombudsperson, Ombudsman). An Ombuds is a centuries-old role, which still retains an air of mystery despite world-wide integration within government, universities… Read More »Who’s to say what’s fair? Qu’est-ce qui est juste et équitable?