Fair Comment | Un Mot, Équité
EN & FR | 1 min Who’s to say what’s fair? Many times, that responsibility falls to the Ombuds. Ombuds live and breathe conflict resolution… Lire la suite »Fair Comment | Un Mot, Équité
EN & FR | 1 min Who’s to say what’s fair? Many times, that responsibility falls to the Ombuds. Ombuds live and breathe conflict resolution… Lire la suite »Fair Comment | Un Mot, Équité
EN | 1 min Backlog! A word that can call up a range of emotions: frustration, worry, shame, or anger. Backlogs become a reality when… Lire la suite »Battling a Complaint Backlog
EN | 2 min For this post, I looked for examples of institutional responses to annual reports that might refer to any of the ombuds… Lire la suite »How do Higher Ed institutions value Ombuds?
EN | 2 min Ombuds adhere to professional standards of practice (ACCUO Standards of Practice: independent, impartial, confidential, accessible; IOA Standards of Practice: independent, impartial/neutral,… Lire la suite »Value by connecting Ombuds SOP to institutional commitments
EN | 2 min Ombuds provide a high-value service within universities and colleges. While value has been a topic of conversation among higher education ombuds… Lire la suite »Valuing Ombuds: The challenge
EN | 1 min As we noted in Part 1, ombuds play a key role in helping identify trends on campus and across higher education.… Lire la suite »2021/22 Higher Ed complaints trends – Part 2
EN | 2 min An important part of the work of a higher education ombuds is identifying trends, so individuals and institutions can actively take… Lire la suite »2021/22 Higher Ed complaints trends – Part 1
FR & EN | 2 min “Zoom fatigue” = l’épuisement professionnel lié à la surutilisation des plates-formes de visioconférence. Votre cerveau s’embrouille lors d’une énième… Lire la suite »Évitez le “Zoom fatigue”! Ombuds et médiateur
EN | 2 min read By mid-October the excitement of back-to-campus orientation events has faded and mid-terms are approaching. Late Fall is the right time… Lire la suite »The right outreach for a “when things go wrong” service
FR & EN | 1 min ENOHE / AOUCC Conference virtuelle du 21 et 22 septembre 2021 La conférence virtuelle de ENOHE /AOUCC a su… Lire la suite »La rencontre des Ombuds/ Where ombuds meet 2021