Battling a Complaint Backlog
EN | 1 min Backlog! A word that can call up a range of emotions: frustration, worry, shame, or anger. Backlogs become a reality when… Lire la suite »Battling a Complaint Backlog
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Heather McGhee Peggs
How do Higher Ed institutions value Ombuds?
EN | 2 min For this post, I looked for examples of institutional responses to annual reports that might refer to any of the ombuds… Lire la suite »How do Higher Ed institutions value Ombuds?
Value by connecting Ombuds SOP to institutional commitments
EN | 2 min Ombuds adhere to professional standards of practice (ACCUO Standards of Practice: independent, impartial, confidential, accessible; IOA Standards of Practice: independent, impartial/neutral,… Lire la suite »Value by connecting Ombuds SOP to institutional commitments
Valuing Ombuds: The challenge
EN | 2 min Ombuds provide a high-value service within universities and colleges. While value has been a topic of conversation among higher education ombuds… Lire la suite »Valuing Ombuds: The challenge