Backlog Realities
EN | 1.5 min It can be challenging for an independent agency like the Canadian Transportation Agency (CTA) to manage public perception of performance in… Lire la suite »Backlog Realities
Accueil »
admin
Supporting Complaints
EN | 1 min On November 13, 2025, Ontario’s school boards were each tasked with creating a Student and Family Support Office. These new Offices… Lire la suite »Supporting Complaints
Fair Comment | Un Mot, Équité
EN & FR | 1 min Who’s to say what’s fair? Many times, that responsibility falls to the Ombuds. Ombuds live and breathe conflict resolution… Lire la suite »Fair Comment | Un Mot, Équité
2021/22 Higher Ed complaints trends – Part 2
EN | 1 min As we noted in Part 1, ombuds play a key role in helping identify trends on campus and across higher education.… Lire la suite »2021/22 Higher Ed complaints trends – Part 2
2021/22 Higher Ed complaints trends – Part 1
EN | 2 min An important part of the work of a higher education ombuds is identifying trends, so individuals and institutions can actively take… Lire la suite »2021/22 Higher Ed complaints trends – Part 1
The right outreach for a “when things go wrong” service
EN | 2 min read By mid-October the excitement of back-to-campus orientation events has faded and mid-terms are approaching. Late Fall is the right time… Lire la suite »The right outreach for a “when things go wrong” service