EN | 1 min As we noted last week, ombuds play a key role in helping identify trends on campus and across higher education. In addition to COVID19-related complaints, we are observing a trend in students articulating equity-related concerns. Here… Read More »What complaints are trending in HE? Part 2
EN | 2 min An important part of the work of a higher education ombuds is identifying trends, so individuals and institutions can actively take steps to prevent or manage key issues. Not surprisingly, COVID19 has made a huge impact… Read More »What complaints are trending in HE? Part 1
EN | 2 min read By mid-October the excitement of back-to-campus 2021 orientation events has faded and mid-terms are approaching. Now is the right time to get students thinking about where to get support for resolving complaints and concerns. Consider… Read More »The right advertising for a “when things go wrong” service
EN & FR | 1 min Who’s to say what’s fair? Many times, that responsibility falls to an Ombuds (aka. Ombudsperson, Ombudsman). An Ombuds is a centuries-old role, which still retains an air of mystery despite world-wide integration within government, universities… Read More »Who’s to say what’s fair? Qu’est-ce qui est juste et équitable?